I ordered Braun Shaver System from the Credit Card Reward Program. This is the page that shows the product I ordered. When I received the product, it did not come with the base unit which cleans the shaver. I called the Reward program support but they told me the vendor did not include the base unit as a part of reward program.
This is very stupid on the Reward Program part to supply incomplete product. I was frustrated but in the end I just ask the Reward Program people not to do this again and possibly drop this vendor. It will hurt the reputation of the the credit card issuing company.
When you do business, you must think customer is always right. Beside, the support is there to support customer, not there to prove the customer is wrong.