Finger Pointing - Who
2016-09-25
One of the questions you need to ask is "who" caused the problem. It is a very difficult question to ask and answer. It feels like you are pointing a finger ay someone. But as a manager you really need to know who caused the problem to see if;
(1) You provided adequate training
(2) You provided enough supervising
(3) You pick the right person with skill
It might be you who caused the problem. But the company need to know WHO so that it can avoid the same mistake by providing Training, Supervising, Documentation ....