Zero Lost Luggage — The Japanese Standard of Service
2026-08-09
Kenichi Uchikura
Founder & CEO
Pacific Software Publishing, Inc. (PSPINC)
ken.uchikura@pspinc.com
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ABOUT THIS BLOG
Kenichi Uchikura is a Japanese-American entrepreneur and founder of PSPINC. Through this blog, he shares stories and insights about Japanese history, culture, traditions, business, technology, and everyday life. His goal is to help readers better understand Japan, its people, and the values that continue to shape Japanese society today.
ABOUT PSPINC
PSPINC (Pacific Software Publishing, Inc.), headquartered in Bellevue, Washington, was founded in 1987 and has been providing internet technology services since 1997. PSPINC offers web hosting, email hosting, software development, IT support, cloud solutions, and digital marketing services. The company operates infrastructure in the United States and Japan and supports businesses worldwide with reliable technology and bilingual service.
For Service & Inquiries
Call: 1-800-232-3989 or 425-957-0808
Email: info@pspinc.com
Web: www.pspinc.com
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Zero Lost Luggage — The Japanese Standard of Service
Japan’s Kansai International Airport (KIX) opened in September 1994. Since then, it has reportedly maintained an extraordinary record: zero pieces of luggage lost due to the airport’s own baggage-handling operations.
This does not mean every bag has always arrived with every passenger. An airline may fail to load a bag, send it on the wrong flight, or leave it behind at another airport. Those are airline-related baggage problems and are different from KIX itself losing luggage during airport handling.
KIX’s performance is also part of a broader Asian strength. According to Skytrax’s 2026 World’s Best Airport for Baggage Delivery ranking:
Taiwan Taoyuan (TPE) — Taiwan
Fukuoka (FUK) — Japan
Kansai International (KIX) — Japan
Tokyo Haneda (HND) — Japan
Singapore Changi (SIN) — Singapore
Tokyo Narita (NRT) — Japan
Centrair Nagoya (NGO) — Japan
Shenzhen Bao’an (SZX) — China
Seoul Incheon (ICN) — South Korea
Bahrain (BAH) — Bahrain
Fukuoka (FUK) — Japan
Kansai International (KIX) — Japan
Tokyo Haneda (HND) — Japan
Singapore Changi (SIN) — Singapore
Tokyo Narita (NRT) — Japan
Centrair Nagoya (NGO) — Japan
Shenzhen Bao’an (SZX) — China
Seoul Incheon (ICN) — South Korea
Bahrain (BAH) — Bahrain
Five of the Top 10 are Japanese airports.
Perhaps KIX’s remarkable record is not just about one airport. It reflects something broader about Japanese service culture: attention to detail, consistency, and taking responsibility for things customers may never see.
Quality means doing the small things correctly—even when nobody is watching.
Kenichi Uchikura
Founder & CEO
Pacific Software Publishing, Inc. (PSPINC)
ken.uchikura@pspinc.com
X (Twitter) |
Facebook |
..-･**･-....-･･-..__..-･･-....-･**･-..
ABOUT THIS BLOG
Kenichi Uchikura is a Japanese-American entrepreneur and founder of PSPINC. Through this blog, he shares stories and insights about Japanese history, culture, traditions, business, technology, and everyday life. His goal is to help readers better understand Japan, its people, and the values that continue to shape Japanese society today.
ABOUT PSPINC
PSPINC (Pacific Software Publishing, Inc.), headquartered in Bellevue, Washington, was founded in 1987 and has been providing internet technology services since 1997. PSPINC offers web hosting, email hosting, software development, IT support, cloud solutions, and digital marketing services. The company operates infrastructure in the United States and Japan and supports businesses worldwide with reliable technology and bilingual service.
For Service & Inquiries
Call: 1-800-232-3989 or 425-957-0808
Email: info@pspinc.com
Web: www.pspinc.com
..-･**･-....-･･-..__..-･･-....-･**･-..